Reference

Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use your svip12 account — including how deposits through DANA, OVO, and GoPay are handled, what access means in your region, and what we expect from both sides.

Account eligibility appliesDANA, OVO, GoPay coveredRegion-dependent accessOne account per personSubject to local law

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

Account Security and Policy Practices

We apply a set of consistent practices to protect your account and keep these terms enforceable on both sides. Your registered wallet — whether DANA, OVO, or GoPay — must match the name on your account. This is a security requirement, not a bureaucratic step. Players in Bandung and across Indonesia use mobile to manage their accounts; our session handling keeps you logged in across browser and app without requiring repeated re-entry, but you remain responsible for keeping your credentials secure.

Wallet Verification

Your DANA, OVO, or GoPay account name must match your registered profile. Mismatches trigger a hold on withdrawals until identity is confirmed through our support team.

Account Security

We use session tokens and OTP verification to protect login. You must not share your credentials. Any account access from an unrecognised device triggers a re-verification step.

Data Retention

We retain account transaction records for as long as required under applicable rules in your region. You may request a summary of your account data by contacting support with your account ID.

Requesting Changes

To update registered details — including your linked e-wallet — submit a change request through support. Changes take effect after verification is complete, not immediately on request.

What These Terms Actually Cover

svip12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on svip12, you confirm you have read and accepted these terms in full. They apply to every action on your account — depositing via DANA, OVO, or GoPay; withdrawing to your registered e-wallet; using the lobby on mobile or desktop; and contacting

1
support. You may hold only one account. If duplicate accounts are detected, both may be suspended and any pending withdrawals held for review. We reserve the right to update these terms when platform rules or local regulatory context changes. When we do, we post the revised
2
version and the change takes effect immediately on publication. It is your responsibility to check for updates. Nothing in these terms creates a guarantee of any outcome — game results, withdrawal timing, or account status. Our liability is limited to the amount held in your active
3
account wallet at the time of any dispute. These terms are governed by the rules applicable in your eligible jurisdiction. Access to the platform is not available in regions where local law prohibits such services.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you believe something on your account does not match what is written here, contact us directly. We handle terms-related queries through live chat and email. For wallet-specific questions — such as a DANA deposit not reflected in your balance — include your transaction reference so our team can check it against our payment records quickly.

Team online

Live Chat

Reach our support team through live chat on the site. Use this for urgent terms or account queries that need a quick response.

Email Support

Send detailed terms questions or formal dispute notices to our support email. Include your account ID and the specific clause you are querying.

Account Help Desk

For wallet verification issues — DANA, OVO, or GoPay not matching your registered account — raise a ticket through the account help section directly.

Common Questions About These Terms

These questions cover what real account holders ask about the terms — eligibility, wallet rules, account limits, and how to raise a dispute. If your question is not here, contact support directly with your account ID.

Yes. Every deposit and withdrawal method available on your account — including DANA, OVO, and GoPay — is covered under these terms. Wallet name matching is required for all of them.

No. These terms allow one account per person. If two accounts are linked to the same identity or device, both may be suspended and funds held pending a review by our team.

Updated terms apply from the date they are published on this page. Continued use of your account after an update means you accept the revised terms. Check this page periodically for changes.

Contact our support team via live chat or email with your account ID and a description of the issue. For wallet-related disputes, include the transaction reference from your DANA, OVO, or GoPay app.

Access depends on local law and is available only where our platform is permitted in your region. We do not confirm availability in specific areas — check whether access applies where you are.

Send a data request to our support email with your account ID. We will pull the relevant records from our system and respond within a reasonable period as required by applicable rules.

Reference