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How svip12 Handles Your Personal Data

This Privacy Policy explains what data svip12 collects when you access your account, make a deposit via DANA, OVO or GoPay, or browse the lobby on your phone. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsYour right to access or delete data

Explore the Lobby Read FAQ

What Data We Collect and Why

svip12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your registration details — name, email address and the mobile number linked to your login. When you fund your account using DANA, OVO or GoPay, we record the transaction reference and wallet identifier, but we do not store your

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full e-wallet credentials or PIN. Session data — device type, browser, IP address and in-lobby navigation — is logged to keep your account secure and to detect unusual activity. If you contact support through our chat channel, the conversation content is stored so we can follow
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up accurately. We retain your account data for as long as your account is active and for the period required by applicable regulations. You can request a copy of the data we hold about you, or ask us to correct it, by reaching our support team
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directly. Data shared with payment processors like DANA, OVO and GoPay is governed by each processor's own privacy terms in addition to ours. Our services are available where local law in Indonesia permits, and data handling follows the applicable legal framework for your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove personal data we hold, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email, or through our dedicated privacy request form. We aim to acknowledge your request and provide a clear response within a reasonable timeframe, following applicable data rules for Indonesia.

Team online

Live Chat

Open your account dashboard and start a chat session. Tell the agent you have a data privacy request and they will route it to the right team.

Email Support

Send your privacy or data request to our support email address listed inside the account settings page. Include your registered mobile number so we can verify your identity.

Privacy Request Form

Use the privacy request form linked at the bottom of your account settings. This is the quickest path for data access, correction or deletion requests.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account data is protected in transit using SSL encryption on every connection — whether you log in from a browser in Bandung or switch between your phone and desktop mid-session. We apply access controls internally so only authorised team members can view account or transaction records. Cookie settings can be adjusted from your browser at any time, and session tokens expire automatically when you log out. Retention periods are set by applicable regulations and by how long your account stays active.

SSL Encryption

Every connection to svip12 — login, lobby, deposit and withdrawal pages — is encrypted with SSL so your account details and DANA, OVO or GoPay transaction data stay protected in transit.

Cookie Controls

We use session cookies to keep you logged in across lobby tabs and to remember your preferred language. You can clear or block cookies from your browser settings at any time without losing your account data.

Data Retention Policy

We keep your account records for as long as your account is open, plus any additional period required by regulation. When your account is closed, we follow a structured deletion schedule for personal data.

Internal Access Controls

Access to your account data inside our systems is role-restricted. Only team members with a verified operational reason can view transaction records or wallet identifiers linked to your profile.

Common Questions About Our Privacy Policy

Below are the questions we hear most often about how your data is handled on svip12. If your question is not covered here, contact our support team through live chat or the privacy request form in your account settings.

We collect your name, email address and the mobile number you register with. Device and session data is also logged when you access the lobby or make a payment via DANA, OVO or GoPay.

No. We only record the transaction reference and wallet identifier returned by the payment processor. Your PIN and full e-wallet login details are never passed to or stored by us.

Submit a data access request through the privacy form in your account settings, or message our support team via live chat. Include your registered mobile number so we can verify your identity before responding.

Yes. You can request deletion through the privacy request form or via support chat. We will remove your personal data in line with our retention schedule, subject to any regulatory period we are required to observe.

We retain your data for as long as your account is active, plus any additional period required by applicable regulation in Indonesia. Once that period ends, personal data is deleted according to our structured schedule.

We use session cookies for login continuity and lobby preferences across your devices. You can clear or restrict cookies from your browser settings at any time; this does not affect your stored account data.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoLiga 2 Handicap Odds

How svip12 Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Privacy Request Form

How We Protect and Manage Your Information

SSL Encryption

Cookie Controls

Data Retention Policy

Internal Access Controls

Common Questions About Our Privacy Policy

01 What personal data does svip12 collect when I open an account?

02 Does svip12 store my DANA, OVO or GoPay PIN or full wallet credentials?

03 How can I request a copy of the data svip12 holds about me?

04 Can I ask svip12 to delete my personal data?

05 How long does svip12 keep my account and transaction data?

06 Are there cookies on svip12, and can I control them?

Privacy Policy

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