Reference

KYC Documents: What You Need to Get Verified

Completing your KYC on svip12 unlocks full account access — including withdrawals to DANA, OVO or GoPay. The process is short: upload the right document once, and our team reviews it so your account stays in good standing.

National ID RequiredSelfie VerificationDANA / OVO / GoPay Wallet MatchOne-Time Submission
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svip12 KYC Documents: What You Need to Get Verified
VERIFICATION STANDARDS

How We Handle Your KYC Data

Your submitted documents are handled with strict access controls. Only the verification team reviews your KYC files, and we do not share your ID data with third parties outside the verification process. Availability depends on local law and eligible regions.

Encrypted Document Storage

Every KYC file you upload is stored with encryption. Your KTP image and selfie are not accessible to general account staff — only the dedicated verification team.

Single Use Per Account

Once your KYC is approved, you do not need to resubmit unless our team flags a specific change — such as an expired ID or a wallet name update.

Wallet Name Matching Protocol

We cross-check your KYC name against your linked DANA, OVO or GoPay account. This protects your withdrawal path and reduces the chance of a failed payout.

Review Timeline Transparency

After you submit, your account dashboard shows the current review status — pending, under review or approved. No guessing, no chasing support unnecessarily.

svip12 Which Documents We Accept and Why

Which Documents We Accept and Why

We accept your Indonesian National ID (KTP) as the primary document for identity verification. A clear photo or scan of the front face is required — make sure the name, ID number and date of birth are fully readable. Your selfie must match the photo on your KTP exactly. We also check that the name on your account matches the registered name

on your DANA, OVO or GoPay wallet, so your withdrawal path stays clean. Players in Bandung and across Indonesia follow the same submission flow regardless of which e-wallet they use. No notarised copies needed — just a legible image.

KYC HELP CHANNELS

Need Help With Your Verification?

If your document submission hits a snag — image rejected, name mismatch or wallet conflict — our support team can step in. Reach us through any of the channels below and have your account email ready when you do.

Live Chat Support Open the chat widget from your account page. Describe your KYC issue and share your submission reference. Our team checks the status and tells you exactly what to resubmit.
Email Verification Help Send a message to our support email with your account ID and the document type you uploaded. We reply with a specific reason if your submission was flagged for review.
Wallet Name Mismatch Fix If your DANA, OVO or GoPay registered name differs from your account name, contact support before re-uploading. We walk you through the correction path without losing your submission history.

KYC Glossary: Terms Worth Knowing

Not familiar with every term in the verification process? These short definitions cover the words you'll see during KYC submission on svip12.

What does KYC stand for?

KYC means Know Your Customer. It is the identity verification process platforms use to confirm who holds an account before processing withdrawals or high-value transactions.

What is a KTP in the KYC context?

KTP is the Indonesian National Identity Card. It is the primary accepted document for KYC on svip12 — the name and ID number on it must match your account registration details.

What is a liveness check?

A liveness check is a selfie or short video taken at submission time to confirm the person uploading documents is the same individual shown on the identity card being verified.

What does 'name mismatch' mean in KYC?

A name mismatch occurs when the name on your KTP differs from the name registered on your DANA, OVO or GoPay wallet. It causes verification to pause until the discrepancy is resolved.

What is a verification status?

Verification status shows where your KYC submission is in the review process — typically pending, under review or approved. You can check this directly from your account dashboard.

What does 'document rejected' mean?

Document rejected means the uploaded file was unclear, cropped, expired or did not match account details. You will be asked to resubmit a corrected version to continue verification.

Common Questions About KYC on svip12

These are the questions we get most often about the verification process. Each answer covers what actually happens at that step — not a generic walkthrough.

You can deposit via DANA, OVO or GoPay before KYC is complete. However, withdrawals require a verified account, so we recommend finishing verification shortly after your first deposit.

If the selfie and KTP face do not match, verification is paused and you receive a specific rejection reason. Retake the selfie in good lighting with your face unobstructed, then resubmit.

Review time varies. Your account dashboard shows live status updates. If your submission stays in 'under review' longer than expected, contact live chat with your submission reference number.

We accept Indonesian passports as an alternative where your KTP is unavailable. The name on the passport must still match your registered account name and your linked e-wallet exactly.

Wallet name matching is how we confirm payouts reach the correct person. A mismatch between your KTP name and your OVO or GoPay account name will block withdrawal processing until it is fixed.

Changing your linked wallet from DANA to GoPay, for example, may trigger a name re-check. Contact support before switching wallets so the verification record is updated without delays.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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