Reference

Our Legal Terms and What They Cover

The terms on this page set out how svip12 operates, what we expect from your account use, and what you can expect from us in return.

Account TermsPrivacy & DataWallet Use: DANA, OVO, GoPayJurisdiction ConditionsPolicy Contact
svip12 Our Legal Terms and What They Cover
POLICY CONTACT CHANNELS

How to Reach Us on Legal and Policy Matters

For questions about your account terms, data held on your account, or how our policies apply to your wallet activity, our support team handles policy enquiries directly. You can reach us through the channels below. We aim to respond to all policy-related requests within a reasonable timeframe and will confirm receipt when your message arrives.

Team online

Live Chat Support

Start a live chat session from the account dashboard. Our team handles policy questions, account term clarifications and wallet-related legal queries through this channel.

Email Policy Enquiries

Send detailed legal or privacy requests to our registered support email. Include your account reference so our team can locate your records and respond accurately.

In-App Help Centre

Access the Help Centre from the mobile menu under Account Settings. Policy documents, term updates and data request forms are available there without leaving the app.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

We collect only the data needed to operate your account and process transactions through DANA, OVO and GoPay. Data is stored with access controls in place and is not sold to third parties. You can request a summary of what we hold, ask us to correct inaccurate records, or request deletion where your local law allows it. Account security uses session-level verification and OTP confirmation for login and withdrawal steps, so unauthorised access is flagged and blocked before funds move.

Cookie Policy

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Transaction records, including DANA, OVO and GoPay deposit history, are retained for as long as required by applicable regulations. We do not keep data longer than necessary for legal or operational purposes.

Account Security Steps

Login requires OTP verification on new devices. Withdrawals trigger a second identity check before funds are released. If you suspect unauthorised access, contact support immediately to freeze your account.

Request or Correct Your Data

To access, correct or request deletion of your personal data, submit a request through the Help Centre or email support with your account reference. We will confirm your identity before actioning any data change.

Common Questions About Our Legal Terms

These are the questions we receive most often about our terms, account rights and data practices. If your question is not covered here, use the live chat or email channel to reach our support team directly.

Access depends on local law and is available only in eligible regions where local law permits it. It is your responsibility to verify that using the platform is lawful in your location before opening an account.

Yes. Submit a data access request through the Help Centre or contact support by email with your account reference. We will verify your identity first, then provide a summary of the data we hold.

All wallet transaction records are retained for as long as required under applicable regulations. We use them to resolve disputes and verify withdrawal requests. They are not shared with third parties outside legal requirements.

We publish updates on this page and, where required, send a notification to your registered contact details. Continuing to use your account after an update means you accept the revised terms.

Contact support immediately through live chat or email. Our team can freeze your account to prevent further activity while we review the login history and verify what happened.

You may request deletion where your local law permits it. Some data, including transaction records tied to DANA, OVO or GoPay activity, may need to be retained for regulatory reasons even after a deletion request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.